We understand that shopping for jewelry online can raise questions, and we’re here to ensure a smooth and enjoyable experience. Below, you’ll find answers to frequently asked questions about our ordering process, pre-orders, shipping, sizing, and more.

Whether you're looking for guidance on choosing the right fit or need assistance with an order, our detailed FAQs will help you navigate your purchase with ease. For any additional inquiries, our customer care team is always just a phone call or email away.

Simply browse through our exquisite jewelry collection, select your desired pieces, and add them to your cart. When ready, proceed to checkout, enter your details, and complete the payment. We’ll handle the rest!
To ensure your perfect jewel fit, we have a detailed size chart available on our website. Whether you're selecting rings, bracelets, or necklaces, our chart provides accurate measurements to guide you. If you're uncertain, our customer service team is always happy to assist!
For pre-order items, simply use the pre-order panel on our website to place your order. Once confirmed, the item will typically take around 10-14 working days to ship. We’ll notify you of the expected delivery date, and payment will be processed once your pre-order is confirmed.
We offer delivery across Sri Lanka, with shipping typically taking 2-4 business days, depending on your location. For international orders, shipping can be arranged upon request, with any duties and fees being the responsibility of the customer. You’ll receive tracking information for your order, whether local or international, so you can easily track its progress.
At Oro, we offer only the finest jewelry, crafted from high-quality materials. Our pieces are meticulously designed and inspected to ensure they meet our strict quality standards, offering you timeless beauty and durability.
We only provide refunds for defective goods or items with color fading upon receipt. If your item is damaged, defective, or shows color fading, please contact our customer service team within 7 days of receiving your order for assistance. We are committed to ensuring your satisfaction with every purchase.
If you have any questions or need assistance, our customer care team is here to help! You can reach us by phone at [+94 77 065 5177] or email us at [d_toponejewels@outlook.com]. We aim to respond to all inquiries as quickly as possible.
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