Privacy Policy

Effective Date: [04-05-25]

At Oro, we deeply respect your privacy and are fully committed to protecting your personal data. When you shop with us, you trust us with your information — and we take that responsibility seriously. This policy outlines how we collect, use, and secure your personal details when you visit or make a purchase from our website.

1. Information We Collect

• Personal Information: Your name, billing and shipping address, email, and phone number.
• Payment Details: While payments are processed securely via trusted third-party platforms (e.g., Shopify Payments or Stripe), we never store your card details on our servers.
• Order History: Products you've purchased, returns, and communication related to those orders.
• Device Data: IP address, browser type, location (if enabled), and browsing behavior — used for analytics and fraud prevention.

2. How We Use Your Data

We only collect data that's essential to your experience with Oro. Your information helps us:

• Process and fulfill orders efficiently
• Send order confirmations, shipping updates, and occasional product updates
• Provide personalized product recommendations
• Respond to your inquiries or support requests
• Prevent fraudulent or suspicious activities

3. Data Security

We implement a combination of technical, administrative, and physical safeguards to keep your data secure. All data transmissions, including payment, are encrypted using SSL (Secure Socket Layer) technology.

Access to your data is restricted to trained personnel and trusted service providers only.

4. Sharing with Third Parties

We never sell or rent your personal information. However, we do work with select partners who help us operate:

• Payment Processors (e.g., Shopify Payments, Stripe)
• Shipping & Logistics (e.g., courier services)
• Email & Marketing Tools (e.g., Klaviyo, Mailchimp)
• Analytics Providers (e.g., Google Analytics)

Each of these services adheres to privacy laws and only uses your data to the extent necessary to perform their role.

5. Cookies & Tracking

We use cookies to improve your experience — from saving your cart to understanding what pages you're browsing. These can be disabled in your browser settings, although doing so might affect certain features of our site.

6. Your Rights

You have full control over your data. At any time, you may:

• Request a copy of your stored information
• Ask for corrections or deletions
• Opt out of marketing communications
• Withdraw consent where applicable

To make a request, email us at orojewelry@gmail.com.

7. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in regulations or our business practices. Any updates will be posted here with a revised effective date.

We encourage you to review this page periodically to stay informed about how we protect your data.